Patient Experience at Duke University Hospital

At Duke University Hospital, our mission is to put the person who needs our care at the center of everything we do.

That's why we're ranked among the nation's best hospitals and ranked #1 in the Raleigh- Durham region for the 19th consecutive year. It's also why we've received magnet designation, the nation's highest recognition for nursing excellence.

Operations Updates

Duke MyChart is an online resource for connection with your care team, keeping track of your health information, learning from the health library, and managing appointments. It's secure, free, and can be accessed anytime through a web browser or mobile app.

With a Duke MyChart account, you can:

  • View your medical recods, test results, visit notes, and more.
  • Schedule and manage appointments.
  • Message your care team.
  • Keep track of prescriptions and request renewals.
  • Review and pay bills.
  • Watch videos or read information about your health in the health library.

If you would like to sign up for Duke MyChart, please call 919-620-4555 or 800-782-6945 to receive an activation code. You may also ask to sign up at your Duke provider's office. To sign up online, visit and select "Sign Up Now."

Until further notice, all patients, visitors, and team members are required to wear a mask while in common areas of Duke hospitals and clinics.

Patients and visitors can wear their own mask, or one will be provided. All patients will wear masks in common spaces, such as waiting rooms, cafeterias, and hallways. Patients and visitors in our hospital should wear their mask when a Duke team member enters their room and when traveling to and from procedures


Patient Experience Guiding Principle

To provide a safe, personalized care experience that ensures all feel respected and supported -- every person, every time.